BURA SNOW – BOOKING TERM & CONDITIONS
1. PLEASE READ
Please read these terms carefully as they will form the agreement for your booking with Bura Snow. These terms also govern your use of our website.
We may change these terms so please keep a copy of this version for your records and check back from time to time to take note of any changes.
2. ABOUT US
We are Bura Snow Limited, a company registered in England and Wales with company number 6622937 with a registered address at 53 Chelmsford Road, Exeter, Devon, EX4 2LN.
We can be contacted at the following email address – firstname.lastname@example.org.
3. BEFORE BOOKING
The below requirements are a condition of booking a holiday with us. If you are not able to satisfy these requirements, your booking may be cancelled and cancellation charges may be payable.
Before making a holiday booking with us you must confirm that you:
• Have the appropriate and valid passport or travel documents. For travel from the United Kingdom this will include your advanced passenger information, including your name, gender, date of birth, travel document type, number, country of issue and expiry date.
• Can obtain any relevant visas for your holiday destination.
• Are healthy and physically able enough to participate in the holiday. You should make us aware of any existing medical conditions and confirm with a medical practitioner that you are able to participate.
• Have adequate and valid travel and winter sport insurance cover.
• Are not under 18 years old at the date of travel unless accompanied by an adult.
4. BOOKING A HOLIDAY WITH BURA SNOW
By sending a booking request to us you are agreeing to these terms. If you do not agree with these terms, you must not make a booking with us.
Once we have received your booking request we will confirm your booking in writing. A contract will only arise between us once we have sent written confirmation to you that your booking has been accepted. The booking confirmation we send to you along with these terms will form our contract with you.
If we need to make any changes to your booking request, we will notify you prior to confirming your booking. Should you not be happy with the changes, you may cancel your booking request in writing within 5 working days of being notified by us of the changes.
There may be instances where we are unable to accept all of your booking, for example because the accommodation is no longer available, we have identified an error in the price or description of the holiday or because we are unable to provide the holiday on the dates you have specified. If this is this case, we will send an email confirming that we have rejected your order and refund any deposit or other payments made to us.
You must confirm the names of all holiday guests. Only those guests shall be permitted on the holiday. You must contact us if you wish to substitute any guests. An administrative fee may be payable.
5. PAYMENTS AND PRICES
There may be instances where our holidays are incorrectly priced. We will normally check prices before accepting your booking and where the price is lower, charge a lower amount, or where a price is higher, email you to confirm the higher cost and give you the opportunity to cancel your booking.
We accept payment via direct debit or bank transfer.
Once your booking has been accepted, you agree to pay for the holiday in full at least 8 weeks prior to your date of departure unless an instalment plan has been agreed whereupon full payment shall be made within the agreed timeframe.
It will be clear at the time you send you booking request whether it is possible to pay for the holiday in instalments and the amounts which and dates when the instalments are payable. Once your booking is confirmed you agree to pay the instalment amount on the specified dates. Any instalment which is unpaid for a period of 7 days or more will incur a weekly late penalty charge of £25 for every full week the instalment remains unpaid. If an instalment remains unpaid for a period of 21 days or more, we reserve the right to cancel your booking and charge a cancellation fee (see paragraph 9 below).
We will do our best to confirm whether any additional local charges are required as part of your booking, however, payments such as tourist taxes or resort fees may be charged without prior warning. These local charges will be payable by you directly in addition to the price of your holiday with us.
6. OUR HOLIDAYS
The details of your holiday will be set out in the booking confirmation we send to you. Flights are not included in our holidays and must be arranged by the guests themselves.
The images of the chalets, resorts and other features of our holidays on our website are for illustrative purposes only. We are not able to guarantee that an image on our website has been accurately displayed on your device and the chalet or resort may vary from those images.
Please include any specific requirements with your booking request, such as allergies, dietary requirements or mobility requirements. If we are not able to accommodate your request we shall contact you prior to confirming your booking.
7. LESSONS & OTHER ACTIVITIES
We are able to arrange ski and snowboard lessons as an optional addition to your holiday.
Should you wish to participate in any other activities during your stay we would be happy to introduce you to relevant providers in the resort. Please note that your contract for those activities will be between you and the activity provider. We may choose to assist with any issues or complaints but this will be at our sole discretion and in addition to our booking contract with you.
8. CONDUCT DURING YOUR HOLIDAY
In order to ensure the safety and comfort of our guests we require all guests to act in a respectful and considerate manner. Should, in our reasonable opinion, any guests are found to act in a way that is threatening, disruptive, offensive or dangerous we reserve the right to cancel your holiday and cancellation charges may apply. Any payments made to us in respect of your booking shall not be refunded. Should we cancel your holiday whilst you are overseas, you will be responsible for finding your own alternative accommodation.
Should you damage the chalet, the equipment or any other property we are responsible for you shall reimburse us the reasonable cost to repair the damage or replace the item prior to leaving the chalet.
9. MAKING CHANGES TO OR CANCELLING YOUR BOOKING
If you would like to change your booking after we have sent your booking confirmation, please send us an email. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the holiday or any other necessary changes and ask you to confirm whether you wish to go ahead with the change. We reserve the right to charge an administration fee of £25 per person for any changes to your booking in addition to the possible charges caused by increases in the package price due to the agreed change.
If we are not able to make the requested change, you may cancel your booking, subject to any cancellation charges. IF A CHANGE TO YOUR GROUP BOOKING RESULTS IN THERE BEING AN EMPTY BED, OR BEDS, IN THE ROOMS THAT YOU HAVE BOOKED, A £250 UNDER-OCCUPANCY SURCHARGE (PER EMPTY BED) WILL BE ADDED TO THE TOTAL OF THE GROUP BOOKING.
We reserve the right to apply the following cancellation charges:
More than 12 weeks before departure £99 per person
8-12 weeks before departure 50% of the total booking cost per person
4-8 weeks before departure 75% of the total booking cost per person
0-4 weeks before departure 100% of the total booking cost per person
This does not affect your statutory rights.
10. OUR RIGHT TO CHANGE OR CANCEL YOUR BOOKING
We will promptly notify you of any changes if we need to make any to your booking. If we need to make any significant changes to your booking, for example, providing a lower standard of accommodation or changing your check in time by more than 12 hours, you may choose to cancel your holiday and we will return any payment you have already made.
We may require a minimum number of guests to be able to provide a particular holiday, or a portion of the holiday. On those occasions, we will let you know at the time of booking the minimum number of people required and the latest date we will notify you should the minimum number not be reached. If the minimum number of guests is not reached, we reserve the right to cancel the holiday, or portion of the holiday, and provide a refund for any payments received in respect of the whole holiday or portion we have cancelled, as applicable.
We undertake to perform this contract with all reasonable care and skill and we confirm that we have appropriate insurance in place in the event of our insolvency.
Our liability insurance provider is MPI Brokers Limited and they can be contacted through www.mpibrokers.com.
If we do not comply with these terms, we shall be responsible for any loss or damage which could obviously be foreseen at the time we accept your booking. We shall not be liable for any consequential loss or damage.
We shall not be liable for any loss or damage caused as a result of a breach by you of these terms. You agree to indemnify us for any breach by you of these terms.
We shall have no liability for any loss or damage caused by acts, omissions or events which are unforeseeable or outside of our control. These acts include (but are not limited to) acts of God, natural disasters, acts of government, war, terrorism, trade disputes or strikes.
We shall have no liability where loss or damage occurs as a result of your acts or omissions, any third party’s acts or omissions (where that party is not an employee, agent or supplier of ours) or any acts or omissions of an employee or agent who is acting outside of the scope of their engagement with us.
Should any chalet staff choose to ski or snowboard with guests they are doing so in a personal capacity and not as our employees, contractors or agents. We shall not be liable for any loss or damage caused as a result of chalet staff and guests participating in activities outside of the chalet or other arrangements organised by us as part of your holiday.
Our service is not provided for any commercial, business or re-sale purpose. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude any liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraudulent behaviour or for breach of your legal rights in relation to the service we provide. Nothing in these terms shall affect your statutory rights.
12. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our website, and in the materials published on it or supplied to you. This includes any photographs, articles and any trademarks or brand rights and any other works which are protected by laws and treaties around the world. All of our intellectual property rights are reserved.
Any materials we supply or provide you are for your personal use and should not be distributed or copied without our prior permission. You must not use any part of the content or materials on our website for any purposes without obtaining a licence to do so from us or our licensors.
By sending us any images or other similar materials via email, social media or otherwise you grant us a non-exclusive, worldwide, perpetual licence to use any such materials in relation to the promotion and marketing of Bura Travel and Bura Snow in any manner.
13. GENERAL TERMS
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. No third party shall have any rights under these terms.
Where any of these provisions are found to be unlawful it shall, where possible, be construed to give a lawful meaning and where not possible it shall be deemed severed from these terms. The remainder of these terms shall remain in full force and effect.
Any delay in enforcing our rights or bringing an action against you shall not be a waiver of our rights. Even if we delay in enforcing this contract, we can still enforce it later.
Our dealings with you will be governed by English law and any proceedings should be brought in English courts.